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understanding & learning keeping the human factor alive in the digital age what we do what are the challenges? what do clients say about us? what have we achieved? why does u&l matter? engagement survey who we are our story our people how we work with you read the book why us who have we worked with? what are the benefits? team feedback case studies get in touch connect follow are you looking for a people approach that can generate thousands of personal improvements every single day and deliver a company-wide culture change, boost productivity, customer experience and sales? we have a blue-chip international client base. we deliver results in days with insight and action-orientated interventions. in a recent assignment, we reduced high-level complaints by 50%, increased team engagement by 25% and customer satisfaction by 15% in a six-week period. we know that automation and robots are changing the nature of work as companies look for efficiency and quality of processes. the big technology companies have this in hand. we focus on the people element enthusing teams with simple methods that have a daily impact. we work at speed. we work with high-growth companies and ambitious leaders. we create unique solutions that unleash the power of your teams through the realization of people’s contribution. we help encourage authentic conversations between your teams. we help you build a truly collaborative business that will simplify the customer experience, adapt quickly and respond creatively to customer requirements. we bring bottom-line benefits. we always have. our accelerated learning techniques have an immediate and sustainable impact on any business in any sector. is your latest initiative not working as well as you hoped? for a confidential chat, please ring richard brimble now on 07802 950009. we can impact your business in weeks and leave teams with methods that will sustain the improvement. we are specialists in company transformation, employee engagement and customer improvement. we make the most of your business’s potential, driving innovation and commercial change. we support your vision and your bottom line. we work collaboratively with your teams, driving workplace learning to speed up the pace, generate ideas and improvements while building the capability and enthusiasm to sustain the early momentum. our portfolio of methodologies, tools and deliverables support any change initiative and contributes to the achievement of ground-breaking targets. our approach builds innovation creativity and addresses areas of underperformance, improves efficiencies, mitigates against any corporate risk and delivers significant benefits in a short time frame. click here release team potential do you want to differentiate by unleashing the full potential of your teams? click here create a remarkable experience do you want to create experiences that your customers tell others about? click here transform your business risk free do you want a risk free transformation with a proven level of success? news & views talk to people not about them... july 6th, 2016 develop trust by talking to people not about them if a team has defensive players then players will talk about their colleagues. defensive players do not acc [...] relationships based on respect and fairness june 22nd, 2016 develop trusting relationships based upon respect and fairness understanding that all players have a view and treating them with respect at all times helps c [...] seek feedback without being defensive june 10th, 2016 seek and look forward to feedback without being defensive digital age teams openly share feedback. they don’t bottle things up. providing feedba [...] twitter twitter updates contact telephone: +44 7802 950009 address: understanding & learning limited 8 monkerton court pinn lane exeter devon ex1 3rg united kingdom from our clients… improved customer experience and more loyal customers… the methodologies have been used in a couple of my teams now with real results achieved. more engagement by staff to resolve their own problems, clearer communication paths and clarity of objectives within teams, all result in higher levels of employee satisfaction. of course, with that come an improved customer experience and more loyal customers! deborah davis vice president, risk operations at paypal, ireland it’s a cathartic process… understanding & learning helped to create an atmosphere where employees, right across the company, put the customer at the centre of their activities, took responsibility to resolve their own problems and looked for ways to continually improve services. it is also a cathartic process for employees that gets rid of any baggage people carry and boosts morale. the awards orange netherlands won for customer service were i am sure, greatly due to u&l. i would recommend the methods to any company. david holliday chief executive officer, orange, netherlands sustainable change and ground-breaking results….. richard was instrumental in driving sustainable improvement and culture change throughout affinity water. his people and customer-focused approach was inspiring, innovative and engaging. he had an immediate impact on our performance and his methods genuinely engage people and teams in the purpose and the priorities of the business. he has a unique talent to enthuse teams to aim high and deliver ground-breaking results. richard bienfait ceo, affinity water, uk a wealth of change management experience… richard brings a wealth of organisational change management and leadership experience to the table. through our engagement with his company we evolved our delivery teams into an engaging, connected and truly customer focused organization. understanding & learning concepts and practices are now an integral part of how we work. employee satisfaction improvements along with leading business metrics improved significantly following our adoption of understanding & learning practices. ken wilkinson senior director, symantec, dublin inspiring & thought provoking…. thank you for an inspiring, thought-provoking and genuinely engaging day. our team thoroughly enjoyed it and you have positively influenced our 2018. alan macewan head of operations esure empowering teams to take control… understanding & learning has empowered teams to take control, highlight to the business where improvements are required and focus on a culture of seeing things though the customer’s eyes. understanding & learning created a culture that others only "talk" about creating. maria grant chief operating officer, olive communications, uk they changed the culture… understanding & learning changed the culture of our contact centre from ordinary to extraordinary. people smiled and the smiles were infectious. it really was a great working environment. everyone was free to contribute their very best and our customers received first class service. mike yeates general manager, bt, uk motivated and positive… i have worked with hundreds of organisations over the last 15 years and it is rare that i come across such motivated and successful people as i found yesterday. these people, who have experienced the understanding & learning approach, are as motivated and positive as you will find anywhere in the world dr david freemantle international consultant a dynamic, liberated and motivated team… from the initial interview i was overwhelmed by richard’s vision and his passion for people and customers. it was the easiest appointment decision i have ever made. his leadership quickly turned the group of individual managers and specialists reporting to him into a dynamic, liberated and motivated team working in unison. this brought benefits to teams and tangible improvements for customers. andrew smith managing director, three valleys water, uk ideas on how you can transform any part of your business… this is thought-provoking and will give you ideas on how you can transfor

URL analysis for understanding.co.uk

http://www.understanding.co.uk/who-we-are/how-we-work-with-you/
http://www.understanding.co.uk/why-choose-us/team-feedback/
http://www.understanding.co.uk/our-people/
http://www.understanding.co.uk/relationships-based-on-respect-and-fairness/
http://www.understanding.co.uk/seek-feedback-without-being-defensive/
http://www.understanding.co.uk/create-a-remarkable-experience/
http://www.understanding.co.uk/#masthead
http://www.understanding.co.uk/why-choose-us/case-studies/
http://www.understanding.co.uk/contact-us/
http://www.understanding.co.uk/who-we-are/book/
http://www.understanding.co.uk/what-we-do/
http://www.understanding.co.uk/blog/
http://www.understanding.co.uk/why-choose-us/
http://www.understanding.co.uk/our-story/
http://www.understanding.co.uk/what-we-do/what-have-we-achieved/

Whois Information

Whois is a protocol that is access to registering information. You can reach when the website was registered, when it will be expire, what is contact details of the site with the following informations. In a nutshell, it includes these informations;

Domain name:
understanding.co.uk

Registrant:
Ryburn Valley Associates

Trading as:
Ryburn Valley Associates

Registrant type:
Unknown

Registrant's address:
16 Carlton Street
Halifax
Unknown
HX1 2AL
United Kingdom

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 10-Dec-2012

Registrar:
123-Reg Limited t/a 123-reg [Tag = 123-REG]
URL: http://www.123-reg.co.uk

Relevant dates:
Registered on: 09-Jun-1999
Expiry date: 09-Jun-2022
Last updated: 15-Oct-2013

Registration status:
Registered until expiry date.

Name servers:
ns.123-reg.co.uk 212.67.202.2
ns2.123-reg.co.uk 62.138.132.21

WHOIS lookup made at 13:08:05 13-Sep-2017

--
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:

Copyright Nominet UK 1996 - 2017.

You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REFERRER http://www.nominet.org.uk

  REGISTRAR Nominet UK

SERVERS

  SERVER co.uk.whois-servers.net

  ARGS understanding.co.uk

  PORT 43

  TYPE domain

OWNER

  ORGANIZATION Ryburn Valley Associates

TYPE
Unknown

ADDRESS
16 Carlton Street
Halifax
Unknown
HX1 2AL
United Kingdom
Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 10-Dec-2012

DOMAIN

  SPONSOR 123-Reg Limited t/a 123-reg [Tag = 123-REG]

  CREATED 1999-06-09

  CHANGED 2013-10-15

STATUS
Registered until expiry date.

NSERVER

  NS.123-REG.CO.UK 212.67.202.2

  NS2.123-REG.CO.UK 62.138.132.21

  NAME understanding.co.uk

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2017.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REGISTERED yes

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